Frequently Asked Questions (FAQ)
At Amy Windsor, we are dedicated to offering an exceptional shopping experience. Below are answers to some of the most commonly asked questions by our customers. If you need further assistance, feel free to contact us at assist@amywindsor.com.
1. What types of bags do you offer?
We specialize in a curated selection of high-quality bags, including handbags, crossbody bags, tote bags, evening clutches, backpacks, and more. Our collection focuses on timeless style, practicality, and durability.
2. Do I need to create an account to place an order?
No, you do not need to create an account to make a purchase. However, creating an account allows you to save your information for faster checkout, view your order history, and track your current orders.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account to check the status of your order at any time.
4. What payment methods do you accept?
We accept most major credit and debit cards including Visa, MasterCard, American Express, and Discover. We also support secure checkout through PayPal and other popular digital wallets depending on your region.
5. How long does shipping take?
Shipping times vary based on your location. Generally, orders are processed within 1–3 business days. Standard domestic shipping usually takes 5–10 business days, while international shipping may take 7–20 business days. Please refer to our Shipping Policy for more details.
6. What is your return and exchange policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in their original packaging, and in resalable condition. To initiate a return or exchange, please contact us at assist@amywindsor.com. You can read our full Return & Exchange Policy for specific instructions.
7. Can I change or cancel my order after placing it?
We begin processing orders quickly to ensure prompt delivery. If you wish to cancel or change your order, please email us as soon as possible at assist@amywindsor.com. While we will do our best to accommodate your request, we cannot guarantee changes after the order has been processed.
8. Are your bags vegan or cruelty-free?
Yes, many of our bags are crafted from premium vegan leather and other ethically sourced materials. Each product page contains information about the materials used. If you have specific concerns, please don’t hesitate to reach out to us for details.
9. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping fees and delivery times vary depending on the destination. Customs duties or taxes may apply and are the responsibility of the customer.
10. How can I contact customer support?
You can reach our customer support team by emailing assist@amywindsor.com. We typically respond within 1–2 business days. Your satisfaction is our top priority, and we’re here to help with any questions or concerns.
If your question is not listed here, please get in touch — we’re happy to help! Thank you for choosing Amy Windsor.